Greeting
The Greeting page allows you to configure how the AI Sales Assistant starts conversations with website visitors across all active languages.
Purpose of This Page
The Greeting page defines the first experience visitors have when they open the AI Sales Assistant.
Here you can configure how the assistant greets visitors, explains its purpose, and suggests predefined conversation starters. These settings help ensure that every visitor receives a clear, localized introduction before the conversation begins.
What You Can Do Here
Using the Greeting page, you can achieve the points:
Select an active language and configure its greeting content.
Customize the welcome message shown when the chat opens.
Automatically generate translations for all active languages.
Create, edit, remove, and translate predefined quick replies.
Configure the delay duration before quick replies are displayed.
How It Works
When you open the Greeting page, first select one of the available languages from the Language dropdown. Only the languages enabled in General Settings are available for configuration.
The selected language determines which localized greeting content you are editing.
Welcome Message
The welcome message is the first text visitors see when they open the AI Sales Assistant.
This message is used to greet visitors and encourage them to start a conversation.
After configuring the welcome message in one language, you can use Generate Translations to automatically create localized versions for the other active languages. Generated content can be reviewed and edited before it is used.
Assistant Introduction Popup
The assistant introduction popup appears at a certain time to introduce itself after visitors come to the website.
This field is used to briefly explain what the AI Sales Assistant can help visitors with, such as answering questions, providing product information, or generating a solar feasibility report.
Keeping this message clear and concise helps visitors understand what they can ask from the assistant.
Like the welcome message, assistant introductions can also be translated automatically using Generate Translations, allowing you to quickly populate all active languages and make manual adjustments where necessary.
Quick Replies
Quick replies provide visitors with predefined conversation starters that appear inside the chat.
These options allow visitors to begin interacting with the assistant with a single click instead of typing their first message.
You can:
Add up to 3 quick reply buttons.
Edit or remove individual replies.
Generate translations for all quick replies across every active language using Generate Translations.
They help guide visitors toward the most common questions and reduce the effort required to start a conversation.
Delayed Quick Replies
Enable Delay Quick Replies if you want these suggestions to appear after a configurable waiting period instead. The delay duration controls how long the assistant waits before displaying the predefined reply options.
Related Pages
Feel free to contact us if you need further assistance.
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